2018-04-15 / Front Page

New program streamlines VA claim correspondence

Executive Editor

BIDDEFORD — There's good news in store for military veterans living in Biddeford.

As a result of the U.S. Department of Veterans Affairs’ ongoing efforts to imporve management of taxpayer dollars, the Veterans Benefits Administration has rolled out a new program called the Centralized Benefits Communications Management Program across the nation earlier this month. 

The new program represents a new centralized printing and mailing process system designed to improve productivity and streamline correspondence with American military veterans about VA compensation benefits and VA pension burial claims. 

"CBCM is one of many great examples of how VA continually explores ways to update outdated processes," said Acting VA Secretary Robert Wilkie. "With this program, we took proven industry practices and adapted them to our needs."

Prior to the rollout of this new prorgram on March 23, VBA’s 56 regional offices were individually tasdked with manual processing of all outbound mail.

Under the new program, VA claims processors across the country now can submit letters electronically to one central location for printing and distribution, which in turn allows specialized VA employees to focus more time and energy assessing veteran claims.

In addition to improving productivity, the program also is intended to help cut maintenance requirements of hundreds of regional office printers, reduce the likelihood of returned mail through additional address verification and to augment and enhance security and privacy concerns of veteran information through minimized handling of postal mail.

For the past five years, the VA has improved the way it processes compensation and pension claims which has led to the development of this new program.

In the future, VA will enhance the program's design to improve further VBA’s methods of communication with veterans by allowing them to choose between paper or digital correspondence.

For more information or questions about CBCM, email VAPublicAffairs@va.gov

— Executive Editor Ed Pierce can be reached at 282-1535 ext. 326 or by email at editor@journaltribune.com

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